Make a complaint

We’re sorry you’re unhappy with your Incard experience. At Incard, we aim to provide full and satisfactory responses in the shortest possible time to all our customers.

We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. A complaint is any expression of dissatisfaction, whether oral or written, and whether justified or not, about the provision of our services.

If something goes wrong, you can report it to us on the following form or contact us at complaints@incard.co or in-app chat and we will try to put it right as soon as possible.

Date of Event

Full Name or company name of the complainant

Description of the event

Please describe what happened, including key dates, people involved, and how the issue has affected you or your business. The more detail you provide, the easier it will be for us to investigate and resolve your complaint.

Is the event a repeated Issue?

Attachments

You can upload any supporting documents, such as screenshots, correspondence, invoices, or other evidence related to your complaint. This helps us review and resolve your case more quickly.

Click to choose file(s) or drag here

Size limit: 10MB per file