Customer Care Team Application

Thanks for reaching out to express interest in being part of the amazing Rest Your Paws Team!

Please tell us about yourself!

First Name

Preferred Name

Surname

Phone Number

Your Address

Cover Letter

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Size limit: 10MB per file

Resume

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Size limit: 10MB per file

If one of our lovely people referred you, please share their name

Do you have a suitable workspace to be able to work uninterrupted from home?

This is 100% remote role, speaking with families going through something very difficult. As such, it is important for our team to be in a quiet, calm space.

Do you have access to a reliable internet connection?

We leverage numerous technologies, including an on-line phone system, so it is important to have a reliable high speed internet connection.

If successful, when would you be able to start?

To support consistency for our families and team, we ask our casual and part-time team members to be available for at least two shifts per week. Would this fit with your current availability?

Rest Your Paws supports families 7 days a week, from 8am to 11pm. This role involves some evening availability (up to 8pm) as well as being part of a weekend rotation (approximately every third weekend). Would you be comfortable with this schedule?

What attracted you to this position, specifically working with families and their pets during end-of-life care?

References

We require two professional references prior to commencing the role. We will not contact them unless you are successful and only with your permission.

Reference Name 1

Reference 1 email

Reference 1 Phone

Reference 2 Name

Reference 2 email

Reference 2 Phone

Anything else you'd like to tell us?

Our Hiring Process

We aim to make our hiring process as smooth and transparent as possible.

Here’s what you can expect:

Application Review

Once you’ve submitted your application, we’ll carefully review your information to see how it aligns with our current needs. If we see a fit, we'll be in touch! if we don't see a fit right now, we'll hold your application and continue to review against our needs.

Initial Conversation (30 minute video call)

If it looks like there’s a potential fit, we’ll reach out to schedule a brief conversation. This is a chance for us to learn more about you and for you to ask any initial questions.

In-Depth Interview

If we’re both still interested in moving forward, we’ll schedule a more detailed interview to discuss your experience, skills, and how you might fit within the team. We'll also role play a few common scenarios to get a sense of how you would handle real-life situations in the role. This helps us both understand whether the role feels right.

Reference Check

If things are still going well and we’re both excited to move forward, we’ll contact your references to get more insight into your previous experience.

Offer Stage

If everything checks out, we’ll make a formal offer and look forward to welcoming you to the team!

We value your time and effort throughout the process and will keep you updated every step of the way.

If that sounds great, hit that submit button!