Tixr Fan Support Opt-In

The Tixr Fan Support team provides one on one support to fans for all Tixr related questions. Please provide the fan support team with the following information so we can deliver the best support for your sale.

What is Your Email Address *

group name *

event name *

Who is the best key contact our Fan Support team can reach out to internally? *

If the name is not listed, please create a new one.

What is their email?

What is your designated support email or FAQ that we can send fans for event-specific questions? *

Do you allow refunds? *

If so, please provide us with approved refunds (duplicate order, COVID related refund, etc).

Check if Ticket Exchanges are allowed

Please note:

Our typical exchange process requires the fan to repurchase their new desired ticket(s). Their original order will be refunded upon receipt.

For exchanges with no difference in price (i.e. exchange between days) reissues are available. Please specify if this is preferred.

Check if confirming names on tickets at event

Check if event has shipping

Check if your event delivers tickets outside of Tixr? (‘No Delivery’ ticket types)

Any additional details our team should know about?