Buyer Guarantee Claim_Advocacy_Internal

Report A Powerhouse Protection Claim

The first step of all Powerhouse Protection Claims is information collection. Get high level information, submit this form, then notify the inspections team that a claim was submitted.

This form is to initially log the buyer's claim - they will be expected to send a detailed email of the issues, including photos, videos, and any work estimates.

Buyers should NOT attempt any repairs or incur costs until a claim has been evaluated. This could void their claim.

Follow up the form submission by sending the Hubspot template "Powerhouse Protection - Opening a Claim" to the buyer.

Report A Powerhouse Protection Claim

The first step of all Powerhouse Protection Claims is information collection. Get high level information, submit this form, then notify the inspections team that a claim was submitted.

This form is to initially log the buyer's claim - they will be expected to send a detailed email of the issues, including photos, videos, and any work estimates.

Buyers should NOT attempt any repairs or incur costs until a claim has been evaluated. This could void their claim.

Follow up the form submission by sending the Hubspot template "Powerhouse Protection - Opening a Claim" to the buyer.

Customer's name *

Deal link

Date issue was reported *

Customer email address *

Please describe the issue you are experiencing with your machine.

This does not need to be detailed - inspections teams will follow up with the buyer to gain more detail and request additional information, photos, video, work orders, etc.